Return Policy
At Brightex, we want you to be completely satisfied with your purchase. If for any reason, you are not satisfied, you may return your unused and unopened items within 30 days of the purchase date for a full refund.
Conditions for Return:
- Items must be returned in their original packaging.
- Items must be in their condition.
- A copy of your receipt must be included with your return.
Who Pays for Return Shipping?
- Customers are responsible for the cost of return shipping, But if the item is faulty, it will be our responsibility.
How to Return an Item:
- Please contact us at ledsmartsolutions@led-uk.com to request a return.
- Pack the item securely in its original packaging.
- Include a copy of your receipt with the returned item.
- Ship the item to the following address:
LED Smart Solutions
34 Brindley Road,
Old Trafford, Manchester
M16 9HQ
Processing Returns:
We will process your return within 5 business days of receiving your item. Once your return is processed, we will issue a full refund to your original method of payment.
Contact Us:
If you have any questions about our return policy, please contact us at ledsmartsolutions@led-uk.com or by phone at 07470757653
Disclaimer:
I am not a lawyer and this is not legal advice. You should consult with an attorney to create a return policy that is specific to your business.
Refund Policy
Refunds will be issued for:
- Items that are returned within 30 days of the purchase date.
- Items that are faulty or damaged upon arrival.
- Items that are incorrectly shipped by Brightex (i.e., wrong item sent).
Refunds will not be issued for:
- Items that are returned outside of the 30-day window.
- Items that are not in their original packaging.
- Items that are damaged due to customer mishandling.
- Items where the fault lies with the manufacturer (in these cases, we will be
Amount of Refund:
- We will issue a full refund for the purchase price of the returned item(s), including any applicable taxes.
- Original shipping charges will only be refunded if the return is due to an error on our part (faulty or incorrect item).
- Return shipping costs will be the responsibility of the customer, except in cases of faulty or incorrectly shipped items.
Processing Time for Refunds:
- We will process your return and issue your refund within 5 business days of receiving your returned item.
Please allow an additional 3-5 business days for your
bank to reflect the refund amount in your account.
Privacy Policy
Brightex is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website https://brightexled.co.uk/ and make purchases from us.
Information We Collect:
- Information You Provide Directly: We collect personal information that you provide to us directly when you create an account, place an order, subscribe to our newsletter, or contact us for customer service. This information may include your name, billing and shipping address, email address, phone number, and payment information.
- Information Collected Automatically: We also collect certain information automatically when you visit our Site. This information may include your device type, IP address, operating system, browser type, the referring website, the pages you viewed on our Site, and the time of your visit. We may collect this information using cookies and other tracking technologies.
How We Use Your Information:
We use the information we collect for a variety of purposes, including:
- To process your orders and fulfil your requests.
- To provide you with customer service and support.
- To personalize your experience on our Site.
- To send you marketing and promotional communications (with your consent).
- To improve our Site and our services.
- To comply with legal and regulatory requirements.
Sharing Your Information:
We may share your information with third-party service providers who help us operate our business and provide services to you. These service providers may be located outside of your country of residence. We will only share your information with third-party service providers who have agreed to comply with strict data security requirements.
We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or other wrongdoing, or comply with a court order or other legal process.
Your Choices:
You have choices regarding your information:
- You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications.
- You can access and update your personal information by logging into your account on our Site.
Data Retention:
We will retain your information for as long as it is necessary for the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.
Security:
We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site.